- Allergen communication must be posted
- Allergen Back of House (BOH) procedures must be followed
- Allergen poster should be placed by POS if there is an allergen in a product currently being served

Direct them to the nutritional information provided at our website and the nutritional brochure in restaurant, if applicable. 

If a guest requests a “special order,” make an extra effort to assure it is prepared correctly and that the preparation area and food contact surfaces are cleaned and sanitized.

If an allergic ingredient is accidentally placed on or touches the special order, do NOT serve the order, as even the traces of the removed ingredient can cause the allergic reaction. Prepare another fresh, Made to Order item, ensuring the allergic ingredient is never in contact with the food item prepared.

If a guest complains that there was an error in the order, and the food item was prepared with the allergic ingredient, do NOT try to solve the problem by removing the ingredient from the prepared item. Make another fresh, Made to order item, ensuring the allergic ingredient is never in contact with the food item prepared. Removing the allergic ingredient from a prepared sandwich can still cause a reaction to the allergic guest. It is also a food safety violation to re-serve any food that has been returned by a guest.

Show concern and ask if medical attention is needed

Symptoms of an allergic reaction include:
- Itching around the mouth, face, or scalp
- Tightening of the throat
- Hives
- Wheezing or shortness of breath
- Swelling of the face, eyes, hands, or feet
- Abdominal cramps, diarrhea, or vomiting
- Loss of consciousness

If necessary, call local authorities immediately. Quick medical attention can save a life.

Report all food allergy incidents to BKC's Crisis/Incident Hotline (1-800-393-3999).